Double Billing Receipts
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided. In the craziness of migrating hosts we…
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided.
In the craziness of migrating hosts we forgot to turn off the cron jobs on our Engine Yard slices. One of those was our nightly billing job so it ran once on EY and again on Rackspace. Fortunately our payment processor, Braintree, has a great API that allowed me to grab all of the customers that were billed twice this morning and void the second charge in about 10 lines of ruby.
This is particularly embarrassing for me, because it could have been easily avoided, but I wanted to be totally honest about what happened and let you know that we took care of it.
Now let’s all get back and enjoy crazy-fast GitHub!!
Written by
Related posts
An update on GitHub availability
Here’s what we’ve done—and what we’re still doing—to improve our availability and reliability.
GitHub Copilot is moving to usage-based billing
Starting June 1, your Copilot usage will consume GitHub AI Credits.
Changes to GitHub Copilot Individual plans
We’re making these changes to ensure a reliable and predictable experience for existing customers.